Refund & Cancellation Policy

1. Facility Booking Cancellations

1.1 Cancellations made 24 hours or more before the booking time are eligible for a full refund.

1.2 Cancellations made less than 24 hours before the booking time are not eligible for refunds.

1.3 No-shows will forfeit the entire booking amount.

1.4 Weather-related cancellations initiated by STOIK will be eligible for full refund or rescheduling.

2. Academy Enrolment Cancellations

2.1 Cancellations before the program start date: 80% refund (20% processing fee applies).

2.2 Cancellations within the first week of program: 50% refund.

2.3 No refunds after the first week of the program.

2.4 Medical emergencies may be considered for partial refunds with valid documentation (subject to management approval).

3. Bulk Pay & Play Plans

3.1 Bulk plans are non-refundable once purchased.

3.2 Individual bookings from bulk plans must be cancelled 24 hours in advance to avoid slot deduction.

3.3 Unused slots cannot be carried forward beyond the plan validity period.

4. Events and Tournaments

4.1 Event registrations are non-refundable unless the event is cancelled by STOIK.

4.2 If STOIK cancels an event, participants will receive a full refund or credit for future events.

4.3 Participant no-shows or cancellations within 48 hours of the event are not eligible for refunds.

5. Café and Merchandise

5.1 Food and beverage purchases are non-refundable once prepared.

5.2 Merchandise can be exchanged within 7 days with original receipt and tags intact.

5.3 Refunds for defective merchandise will be processed within 5-7 business days.

6. Refund Processing

6.1 Approved refunds will be processed within 7-10 business days.

6.2 Refunds will be credited to the original payment method.

6.3 Processing fees and transaction charges are non-refundable.

7. Force Majeure

In case of unforeseen circumstances beyond our control (natural disasters, government orders, pandemics), STOIK reserves the right to postpone services. Refunds or credits will be issued at management's discretion.

8. Contact for Refund Queries

For refund-related queries, please contact us at Info@stoiksports.com or through the Stoik Sports App with your booking reference number.